Customer Service - Inkari

Do you have an alpaca related question for us that you can't figure out?
Or do you just want to clarify something regarding an order, product or shipment?
No worries, no problem!

Send us an e-mail at: [email protected], we're here to assist you!

Talk to you soon and have a great day!

1 Alpaca Questions
1.1 Can you have an allergy for alpaca wool?

no, hypoallergenic swa

1.2 How do you keep your alpaca from Inkari soft and fluffy?

Of course you want to keep your alpaca as soft and fluffy as the day you unpacked it for the first time! 

As long as you don't do anything crazy with the alpaca, like giving him a bath in red wine, you can always clean him up and make him fluffy again. 

It's very simple, there are two ways of cleaning it: 

1. You're alpaca got some liquids spilled on it. 

2. You're alpaca is touched a lot and a little greasy, it just needs a little bit of maintenance.  

1.3 Can I put my alpaca toy in the washing machine?

No, alpacas are handmade, natural products and can't be machine washed. 

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