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Warranty & Returns

WARRANTY & RETURN POLICY

We always strive to make your experience with us as comfortable and enjoyable as possible. If this is not the case, we accept returns and or exchanges within 30 days of clean, undamaged products for a full refund. Shipping costs that occur when returning the product to us are at own expense. Products need to be returned and received by us within 30 days of your order date. Follow steps A through C for a hassle-free and swift process.

! Please ship your INKARI articles only after having established contact with the Inkari Customer Service !

A. Send an email to support@inkari-alpaca.com and state your order number, full name, and reason for return. After confirmation, add this information to the package and send the product return with sufficient postage to the following address:

INKARI ALPACA
Kuppersweg 81
2031EB Haarlem
The Netherlands
+316 4454 6770

When returning products to an address other than the one listed above, without a packing slip or having contacted us first, we will have to charge a restocking fee. Unfortunately, INKARI can’t be responsible for goods that somehow get lost on their way back to us.

Remember, products must be in a new and unused/unworn condition in the original packaging with original labeling. Ultimately, we reserve the right to refuse a return or refund if the goods are deemed to have been used neglectfully or damaged. 

B. Request a proof of shipment with active Track & Trace-code. This allows for both parties to track the shipment online. When problems with shipping occur, contact your local postal carrier service and INKARI Support.

C. Upon receiving the return package in good order and passing our quality control check, Inkari Alpaca reimburses your total purchase price of goods returned. Allow for at least two weeks to process your return.

International orders

INKARI does not cover any import taxes, duties and fees for orders outside the Netherlands. Check with your local authorities when you are unsure about shipping questions. For international returns, the customer is responsible for return shipping and any customs fees, taxes or other costs that arise from returning the product to us. 

Exchanges

When exchanging your alpaca product for a different size, color, or something completely different all together, we’ll cover for the shipping on the new order. Costs that arise from returning the product to us are the customer’s responsibility. Contact the Customer Service at support@inkari-alpaca.com or our various social media platforms for help regarding exchanges!

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